Follow-up that never forgets a single lead
We set up your CRM and automate the follow-up that turns inquiries into booked jobs: instant replies, missed-call text back, appointment reminders, estimate follow-up, and review requests.
Most lost jobs are lost in the follow-up
Service businesses spend real money to make the phone ring, then lose a surprising share of those leads afterward. Calls go unanswered while the crew is on a job. Web forms sit in an inbox until the next morning. Estimates get sent and never followed up. Homeowners who contacted three companies book with whoever got back to them first.
A CRM with the right automations fixes this without adding staff. Every lead lands in one place, gets an instant response, and moves through a follow-up sequence until it books or says no. Your team steps in for the conversations that need a person, with the full history in front of them.
Leads are likely slipping away if:
- Missed calls go to voicemail and are rarely returned quickly
- Web form leads wait hours for a reply
- Estimates are sent once and never followed up
- Customer details live in texts, notebooks, and memory
- No-shows and late cancellations are common
- You ask for reviews only when someone remembers
A follow-up system that runs on its own
We configure the tools, write the messages, and connect everything to how your business actually books work.
CRM setup & pipeline
One place for every lead and customer, with a pipeline that matches your process from inquiry to booked job.
Missed-call text back
Every unanswered call gets an instant, friendly text so the conversation keeps going instead of going to a competitor.
Email & SMS follow-up
Instant replies to new inquiries and follow-up sequences that keep leads warm until they book.
Appointment reminders
Confirmations and reminders by text and email that cut no-shows and keep your schedule full.
Estimate follow-up
Automatic check-ins after you send an estimate, so quoted jobs stop quietly going cold.
Review requests
A review request sent after every completed job, with a direct link and a simple reminder.
From scattered leads to a system
We map how you work today, then automate the repetitive parts without changing what already works.
01
Discover
We map how leads come in, who handles them, and where they get lost today, from first call to finished job.
02
Build
We set up or clean up your CRM, build the pipeline, write the messages, and connect your phone, forms, and calendar.
03
Launch
We test every automation end to end, train your team, and register your texting number so messages are delivered.
04
Grow
We watch response times and booking rates, tighten the messages, and add automations as your needs grow.
Get a free lead follow-up review
Tell us where to reach you. We’ll review your website, Google Business Profile, ads and lead follow-up, then send you a prioritized list of what to fix first. No cost, no obligation.
Prefer to talk now? Call (615) 930-9159.
CRM & automation for Nashville service businesses
Whether your crew is on a job site in Brentwood or a service call in Hendersonville, leads keep coming in. We set up the CRM, missed-call text back, estimate follow-up and review requests that respond to every lead, even when no one is free to pick up the phone.
We handle the setup and testing, so your team can keep working while the system follows up for you.
Areas we serve: Nashville, Franklin, Brentwood, Murfreesboro, Smyrna, Mt. Juliet, Lebanon, Hendersonville, Gallatin, Spring Hill and Clarksville, plus service businesses across Tennessee and beyond.
Related reading: How Missed-Call Text Back Recovers Lost Revenue for Service Businesses and Automated Review Requests: How to Get More Five-Star Google Reviews.
CRM & automation questions
Straight answers about setting up follow-up systems for service businesses.
Can you work with the CRM I already have?
Often, yes. Many field-service and CRM platforms support the automations we set up. We will review your current tools and recommend a change only if they cannot do what you need.
Will automated messages feel robotic to customers?
Not if they are written well. We write short, friendly messages in your voice and make it easy for customers to reach a real person whenever they reply.
Is texting customers allowed?
Yes, when done properly. Messages go to people who contacted you, include a way to opt out, and are sent from a registered business number. We handle that setup with you.
How long does setup take?
A core setup with lead capture, missed-call text back, and follow-up sequences usually takes a few weeks, depending on your tools and how many workflows you need.
Do I need new phone numbers?
Not necessarily. Depending on your setup, we can often connect your existing business number, or add a number dedicated to texting and tracking.
Ready to Grow Your Service Business?
Let’s build a marketing system that consistently generates more qualified leads and helps your business grow.